Chris21 Services

Payroll Processing

We have a team of payroll experts who work on different procedures to ensure the payroll processing is as efficient and effective as possible. We help businesses review their procedures and reduce the processing timeframe. Due to a complete understanding of payroll processes and comprehensive knowledge of Chris21, our staff can align your business processes with the available functionalities of Chris21 and other available tools. We also provide full or partial payroll assistance. Please see our payroll section for more information.

End of Year Processing

We provide exclusive help on processing End of Year services for Chris 21 users, which include but are not limited to, installation of EOY updates, reconciliation of the EOY figures and several other EOY related tasks. We also assist in aligning the codes, updating the company details, running data integrity reports, ensuring employee data is accurate and as per the standards of the Australian Taxation Office.

End of Month Processing

We help businesses perform monthly reconciliations, system rollover, and calculations for Payroll Tax, PAYG, superannuation and several other payments such as child support and union deductions. We also run different data integrity reports to validate the accuracy of Chris21 data entry. We understand that the EOM process varies across each organisation and we cater to all unique and specific requirements.

Customized Training

Customised training tailored to your needs is the only way to overcome your team’s training inadequacies. As payroll software is extremely flexible, it is important to know the ins and outs of the system so it can be best used to your company’s advantage. It is critical for IT, HR and payroll staff to undertake regular training for quality assurance and system compliance. Outdated and improper systems will miss the mark every time.

We understand that every organisation is different and that’s why we don’t waste time trying to fit a square peg into a round hole. We take the time to understand your organisation, the goals you wish to achieve and the manner in which you want to do it. We use this information, our knowledge of best practices and the experience we have gained in this environment to deliver a customised training program that is tailor-made to your specific requirements.

We have designed different learning and development programs from beginner to advanced levels to suit your business requirements. The range of these courses varies from the introduction to Chris21 to advanced level courses such as database management, advanced customisation, and XML reports.

Please contact us and let us know how we can help you in growing your knowledge of Chris21.

Online Support and Troubleshooting

We deal with system glitches, ‘hung up’ sessions, database format conversions and other daily transactional issues. We also provide an online help desk for registered businesses and supply fully dedicated staff members to the process, until it is fully resolved. The average turnaround time for queries is less than 4 hours, depending on the complexity of the problem.

Administration

We provide assistance with system housekeeping, archiving, file size maintenance, server maintenance, database backups, automatic notifications, diary reminders, system rollover, system security and system access. We provide both remote and onsite help for all of these issues.

System Upgrades and Updates

System upgrades require a lot of coordination among various departments and if not handled well, can be extremely stressful and expensive. Our services include testing the new system and logging the various issues alongside the involvement of different stakeholders as well as the planning, execution and completion of the project.

Customization

Accuracy and efficiency are two important words when it comes to the constantly changing environment of payroll software. Customisation is one of the most critical and sensitive tasks as the system files and database are directly accessed. It can be extremely dangerous if done by someone with only limited knowledge of the software. We understand the need for customisation to save time and money, and our staff is fully equipped with the requisite IT skills to get the job done fast. We deal with a wide range of customisations to ensure any successful changes in fields, menus, wizards, graphics, forms and files.

Customized Reports

We can tailor your payroll system to meet your reporting requirements, enabling you to print out financial reports on an end-of-week, end-of-month and end-of-year basis.

Chris21 has the capability of creating basic to advanced level reports that can be published in PDF, Excel, and Microsoft Word formats. The reports present the data in a polished and professional format with company logos and other graphics that can be used for further analyses. We design many simple to complex level reports depending on your business needs. If your team is spending too much time extracting data and putting it into a presentable form, then this service will be of great use to your organisation. The range of our customised reports includes, but is not limited, to the following categories:

• Financial Reports
• Leave Reports
• Remuneration Reports
• Organisation Reports
• Demographic Reports
• Statistical Reports
• Staff Profile Reports

All our reports are fully integrated into the system which enables the single click functionality of Chris21.

HR21/iChris and Other Modules

HR21 (ESS) is a common tool in the business industry. Our team is experienced in creating the workflows, designing and re-shaping the layout of HR21, making changes, creating different customised menus, providing reports to the line managers, ensuring security and confidentiality of other employees, and so much more. HR21 is fully customisable, and we offer assistance to maximise HR21’s effectiveness within your organisation. We also help in the implementation and rollout of several other modules such as e-recruitment, performance management, training, and extended HR modules.

Health & Safety

It is imperative for your organisation to keep a record of all accidents and injuries occurred at your workplace. We are experienced in rolling out and training the staff on this module which includes recording injuries and their details, claims, rehabilitation and health assessment of employees.

The module also helps in recording the hazard details, employees or positions working in those environments. All other details such as claims, expenses, and recoveries are also maintained in this module which can be further used for analyses by extracting the data through report designer.

Learning and Development

Keeping track of staff development and undertaking staff skill gap analysis is really important for any organisation. We help in implementing and rolling out learning and development modules as well as creating beautiful reports and many other functionalities such as setting up training courses and sessions, management of attendees and maintaining staff training, skills, competencies and qualifications.